Shipping Policy

Last updated: July 15, 2026

Thank you for ordering from Pajarito Coffee LLC. We carefully prepare and ship our coffee from San Diego County, California. This Shipping Policy explains our processing times, shipping charges, delivery estimates, and procedures for addressing delivery issues.

Order Processing

Orders are generally processed within 1–2 business days after they are placed.

Orders submitted after 3:00 p.m. Pacific Time will begin processing on the following business day. Orders placed on weekends or holidays will begin processing on the next business day.

Business days are Monday through Friday, excluding federal holidays.

Processing time is separate from the time an order spends in transit.

Shipping Destinations

We currently ship to all 50 United States, including Alaska and Hawaii.

We do not currently ship internationally or to U.S. territories.

Orders may be shipped to residential addresses, commercial addresses, and P.O. boxes. Available carriers and services may vary depending on the destination.

Shipping Methods and Carriers

Pajarito Coffee currently offers one standard ground shipping option.

We may use USPS, UPS, FedEx, or another reputable carrier. The carrier will be selected based on the destination, cost, and available service.

Once an order ships, the customer will receive a shipping confirmation email containing available tracking information.

Shipping Charges

Standard shipping is a flat rate of $6.99 per order.

Orders with a merchandise subtotal of $60 or more qualify for free standard shipping. The free-shipping threshold is calculated after discounts and before applicable taxes.

Estimated Delivery Times

Standard ground delivery within the contiguous United States generally takes approximately 3–7 business days after shipment.

Orders shipped to Alaska or Hawaii may take longer. Any delivery estimate provided at checkout or in a shipping confirmation is an estimate and is not a guaranteed delivery date.

Delivery may be affected by carrier delays, weather, natural disasters, holidays, service interruptions, high shipping volumes, or other circumstances outside Pajarito Coffee’s reasonable control.

Local Pickup

Free local pickup may be available for eligible orders in the Encinitas or Carlsbad area.

Customers who select local pickup must wait until they receive an email confirming that their order is ready. The pickup location and instructions will be included in the confirmation email.

Please do not arrive for pickup before receiving confirmation that the order is ready.

Local Delivery

Local delivery may be available within select areas of San Diego County when offered at checkout.

Local delivery is subject to the same $6.99 delivery charge as standard shipping. Orders with a qualifying subtotal of $60 or more are eligible for free delivery under the same terms as free standard shipping.

Availability and estimated delivery timing will be displayed at checkout.

Order Changes and Cancellations

Orders cannot normally be modified or canceled after they have been submitted. Please carefully review the products, quantities, delivery method, and shipping address before completing your purchase.

This restriction does not limit any cancellation or refund rights that apply under law.

If Pajarito Coffee cannot ship an order within the stated processing timeframe, we may contact the customer to request approval for a revised shipping date. The customer may accept the delay or cancel the affected unshipped order for a refund to the original payment method.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If we identify a possible address issue before shipment, we may contact the customer by email to request the correct information. Processing may be delayed while we wait for a response.

Once an order has shipped, we may not be able to change or redirect the delivery address.

If an order is returned to Pajarito Coffee because of an incorrect or incomplete address, refusal of delivery, or failure to claim the package, the customer will be responsible for any additional shipping charges required to resend the order.

Original shipping charges are nonrefundable when a package is returned because of an address provided incorrectly by the customer or because the package was unclaimed or refused.

Damaged, Missing, or Incorrect Items

Customers must inspect their orders promptly after delivery.

Claims involving damaged products, missing items, or incorrect products must be submitted within three calendar days after delivery by emailing sales@pajaritocoffee.com.

The email must include:

• The customer’s name and order number;

• A description of the problem;

• Photographs of the exterior shipping box or mailer;

• Photographs of the shipping label;

• Photographs of the products received; and

• Clear photographs showing any damage, leakage, missing contents, or incorrect items.

Customers should keep the products and all original packaging until the claim has been reviewed. The carrier may require additional photographs, documentation, or inspection of the package.

Approved claims may be resolved through a refund to the original payment method or store credit, depending on the circumstances.

Packages Delayed or Lost in Transit

If tracking does not show that a package was delivered and the package has not arrived within five business days after the estimated delivery date, please contact sales@pajaritocoffee.com.

Pajarito Coffee will review the tracking information and, when appropriate, begin an investigation or claim with the shipping carrier. Customers must provide any information or documentation reasonably requested during the investigation.

Carrier investigations may take up to 10 business days or longer, depending on the carrier and circumstances.

If the carrier confirms that a package was lost in transit, Pajarito Coffee will provide a refund to the original payment method or store credit.

Packages Marked Delivered but Not Received

When tracking shows that a package was delivered but the customer cannot locate it, the customer should first:

• Check around the delivery location, including side doors, gates, garages, and other protected areas;

• Ask household members, neighbors, building staff, or mailroom personnel whether they accepted the package;

• Verify that the shipping address on the order was correct; and

• Allow until the end of the following business day because carrier delivery scans may occasionally occur before the package is physically delivered.

If the package still cannot be located, the customer must contact sales@pajaritocoffee.com within three calendar days of the carrier’s delivery scan.

Pajarito Coffee will assist with opening an investigation when appropriate. Packages confirmed as delivered by the carrier will be reviewed individually. A refund or store credit is not guaranteed when carrier records confirm successful delivery, particularly when the package may have been lost or stolen after delivery.

Shipping Delays

Pajarito Coffee is not responsible for delays caused solely by the shipping carrier, severe weather, natural disasters, holidays, labor interruptions, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

However, this section does not limit any rights customers may have when an order has not been shipped within the promised processing timeframe.

Contact Us

Questions or concerns regarding an order or shipment may be sent to:

Pajarito Coffee LLC
Email: sales@pajaritocoffee.com